Refund policy
RETURN POLICY:
All returns claims are subject to approval by Current Mood. Returning goods without offical authorisation of the return will not be recognised and will not be eligible for a credit to the customer account.
If for any reason you wish to return an item, we are here to help you. We do offer store credit but not reunds, unless the item is faulty or damaged. If you would like to talk to us about a return, please contact us via email on contact@currentmood.com.au.
Once we receive the returned item and have inspected your return, we will let you know once return is approved for store credit. If approved, you’ll receive a store credit to the original payment amount within 10 business days.
Customers are responsible for return shipping costs.
RETURN GUIDELINES:
Timeframe: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Requests must be made within 7 days of your order date and be made in writing to our email address.
Condition: To be eligible for a return, your item must be in the same condition that you received it. Items must be unworn, unwashed, unsoiled, with original tags and free of any odors (including smoke and perfumes). Returns that do not meet these conditions will be sent back at your expense.
Notify: To start a return you can contact us at contact@currentmood.com.au.
Sale Items/gift cards: All sale items and gift cards are final sale and cannot be returned.
Return Shipping: Customers are responsible for return shipping costs. After contacting us via email. If your return is accepted, we'll send you instructions on how and where to send your package. Your return postage to us, will be at your own cost. Items sent back to us without first requesting a return will not be accepted.
Processing Time: Store credit will be processed within 10 business days of approving your return.
Lost or Damaged Returns: Current Mood, is not responsible for lost or damaged return packages. The customer assumes responsibility for any loss or damage during return shipping.
For any questions or further assistance, please contact our customer service team at contact@currentmood.com.au